Find a place

Understanding your property needs as a tenant is key to finding the best property that suits your lifestyle. You should then search our website, or on all the major property portals.

How do I know I can afford the rent? To approximate how much you need to earn to pay the rent you should times the monthly rental by 30.


Rent £750 PCM x 30 = £22,500 annual salary before tax.

Arrange a viewing

Once you have seen a property that meets your needs the next step is to register your interest. You can do this either online or by calling the office on 01634 361245. After this we can arrange a suitable time to show you the property. Once you have had your viewing the best thing to do is to weigh up the pros and cons of the property.

Making an application to move in

Once you have decided on a property we will send you a reservation form with a breakdown of all the costs. When the initial payment has been made we will also send out the reference for you to complete. Once we get the reference back we will be in touch to arrange a moving in date.

Move in

After you have been successful with the references we will set a moving in date. We always require two forms of ID usually a Passport or Driving License and a Utility bill. We meet you at the property to sign the tenancy agreement, walk through the inventory with you and hand over the keys.

Congratulations on your new home!

Reporting maintenance issues

Once you have moved in we will let you know whom to contact should you have any issues. If you experience any maintenance issues on a property that we manage, please email us on or call us on 01634 361245


Who do I speak to if I have problems with my tenancy?

Call the office on 01634 361245 or email

What references do I need to get?

You will be asked for a previous landlord, credit check and employee references.

Who is responsible for contacting the utility companies after I move in?

You as the tenant are responsible for setting up accounts directly with the utility companies when you move into your property and also when you leave. You will need to provide meter readings at the beginning and end of the tenancy.

How do I work out the weekly rental payment?

The best way to work out the monthly rental payment for a property is to multiply the monthly rent by 12 and then divide the total by 52.

How do I pay rent?

You will be asked to set up a monthly standing order with your bank.

When will the rent leave my account?

Generally, rent is paid by a standing order mandate and will leave your account 3 days prior to the rental due date in order to be in the recipients account on the due date, this is typically the day the agreement starts.

What happens if my rent is paid late?

Any problems with rental payments, which may result in late payment, you should inform us straight away. Arrears letters, charged at £36 per letter/email, will be issued if rent remains outstanding beyond 5 days after it was due. Interest at 2% of the monthly rent will be charged per day until the payment is made.

How do I serve notice to vacate my property?

Notice would need to be served in accordance with your tenancy agreement by emailing

What penalties will I incur should I break my lease agreement early?

The primary liability is for rent until the end of the contract or its break clause point. If the landlord agrees to re-market the property and once a new tenant is found, then your liability will be reduced to covering the landlord's commission and any other expenses from when the property is re-let. Payments would be calculated on a pro-rata basis for the unexpired term of the contract.

How will my payments cease at the end of my tenancy?

You should contact your bank directly to cancel your standing order once the last payment has left your account.

What should I do with the keys at the end of the tenancy?

Unless the landlord gives specific instructions to you, keys should be dropped to our office. Please ensure all sets are returned. Please note that you will be liable for rent on a daily basis until the keys are returned.

What expenditure should I expect at the end of the tenancy?

As an outgoing tenant typically, your costs will be associated with professional cleaning and the inventory check out. Any discrepancies between the check in and check out may result in deductions from your deposit.

What is the Tenant Deposit Protection Scheme?

The Tenancy Deposit Protection Scheme (DPS) will protect your deposit. In line with legislation introduced in April 2007 all deposits being paid by a tenant for an Assured Shorthold Tenancy must be registered with a recognised DPS within 30 days.

We will register the deposit on your behalf with the Deposit Protection Scheme.

When is my deposit returned to me?

Once the check-out has been conducted, the property has been cleaned to a satisfactory standard and we received instructions regarding the deposit from the landlord, the money will be returned to your account less any agreed deductions.

This typically takes 10 working days and generally no more than 28 days. If your question is still not answered, please contact us.

How do I renew my contract after the initial term?

You should inform us 1 month prior to the end of your tenancy to allow enough time to arrange the renewal.