HomeTenant FAQs

Who do I speak to if I have problems with my tenancy?

Call the office on 01634 361245 or email info@medwaypremierhomes.com

What references do I need to get?

You will be asked for a previous landlord, credit check and, employee references.

Who is responsible for contacting the utility companies after I move in?

You as the tenant are responsible for setting up accounts with the utility companies directly when you move into your property and also when you leave, taking care to provide meter readings at the beginning and end of the tenancy.

How do I work out the weekly rental payment?

The best way to work out the monthly rental payment for a property is to multiply the monthly rent by 12 and then divide the total by 52

How do I pay rent?

You will be asked to set up a monthly standing order with your bank.

When will the rent leave my account?

Generally rent is paid by a standing order mandate and will leave your account 3 days prior to the rental due date in order to be in the recipients account on the due date which is typically the day the agreement starts.

What happens if my rent is paid late?

Any problems with rental payments, that may result in late payment, you should inform us straight away. Arrears letters (for which you will be charged) will be issued if rent remains outstanding beyond 5 days after it was due. Interest will be charged until payment is made.

How do I serve notice to vacate my property?

Notice would need to be served in accordance with your tenancy agreement by emailing info@medwaypremierlettings.com 

What penalties will I incur should I break my lease agreement early?

The primary liability is for rent until the end of the contract or its break clause point. If the landlord agrees to re-market the property and once a new tenant is found, then your liability will be reduced to covering the landlord's commission and any other expenses from when the property is re-let. Payments would be calculated on a pro-rata basis for the unexpired term of the contract.

How will my payments cease at the end of my tenancy?

You should contact your bank directly to cancel your standing order once the last payment has left your account.

What should I do with the keys at the end of the tenancy?

Unless specific instructions are given by your landlord keys should be dropped to our office. Please ensure all sets are returned. Please note that you will be liable for rent on a daily basis until the keys are returned.

What expenditure should I expect at the end of the tenancy?

As an outgoing tenant typically your costs will be associated with professional cleaning and the inventory check out. Any discrepancies between the check in and check out may result in deductions from your deposit.

What is the Tenant Deposit Protection Scheme?

Your deposit will be protected by the Tenancy Deposit Protection Scheme. In line with legislation introduced in April 2007 all deposits being paid by a tenant for an Assured Shorthold Tenancy must be registered with a recognised deposit protection scheme within 30 days.

We will register the deposit on your behalf. More info

When is my deposit returned to me?

Once the check-out has been conducted, the property has been cleaned to a satisfactory standard and we received instructions regarding the deposit from the landlord, the money will be returned to your account, less any agreed deductions. This typically takes 10 working days and generally no more than 28 days. If your question is still not answered, please contact us.

How do I renew my contract after the initial term?

You should inform us 1 month prior to the end of your tenancy to allow enough time to arrange the renewal.


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